Custom CRM Development Company

Mind Over Matter Technologies (MOMT) is a custom CRM development company that builds sales and customer systems around the way a business actually wins and keeps customers. Founded in 2018 and based in Surat, Gujarat, we work with companies across India and abroad, from manufacturers selling through dealers to admissions teams, clinics, property developers and service firms.

Why companies choose a custom CRM

Salesforce, HubSpot and Zoho are strong products, and for many teams they are the right answer. Companies come to us when the fit breaks down: the pipeline needs stages and fields that make the bought tool cluttered, per-user pricing grows faster than the team, field staff need a simpler app, or the CRM has to share live data with an ERP, billing system or customer portal. A custom CRM keeps only what your team uses, in the words your team uses.

What we build

• Lead capture from every channel: website forms, Meta and Google lead ads, marketplaces such as IndiaMART, email inboxes and WhatsApp, with duplicates merged automatically.
• Assignment rules by territory, product, language or round robin, with escalation when a lead is not touched in time.
• Pipelines and tasks: your own stages, next actions, reminders and a daily task list for each person.
• Quotations and orders built from your price lists, with approval steps for discounts.
• Customer history: calls, messages, visits, orders, invoices and service tickets on one timeline.
• Field sales app: React Native apps for Android and iOS, with visit check-ins, offline entry and photo capture.
• Dashboards: conversion by source, salesperson and stage, and forecasts managers can trust.
• AI features where they help: call and chat summaries, lead scoring and suggested follow-ups, through our AI automation work.

Integrations

A CRM is only as good as the data flowing into it. We connect it to your ERP or accounting system, billing, telephony or IVR provider, email, WhatsApp Business Platform and website, using their APIs. If you already run a CRM, we can also migrate from it or extend it rather than replacing everything at once.

How an engagement works

We start with a short call and a look at your current sales process, then send a fixed quote. The build runs in weekly cycles, each ending with a demo on a live preview link. The first release, usually lead capture, pipeline and reminders, typically takes 4–8 weeks. You own the code and the data, launch includes a 30-day warranty, and we reply within 24 hours. You can engage us for a fixed-scope project, a dedicated team, or a monthly retainer after launch.

Cost

Our listed plans start at ₹1.5 lakh for custom builds; you get a fixed quote for your scope. The mobile app, AI features and each integration appear as separate lines in the quote. See pricing.

Related

CRMs often grow into wider systems: see custom ERP development and custom billing software development. For the apps and APIs behind them, see mobile app development and API development. Businesses in Surat can read CRM software development in Surat.

Next step

Tell us how leads reach you today and what your team struggles with through the contact page, at info@mindomatter.in or on WhatsApp at +91 98984 88122. We reply within 24 hours.